Legal
Returns & Refunds
Last updated: 2026
Our policy on returns and refunds for prescription and wellness products.
⚠️ Draft — final copy pending legal review before launch.
Prescription products
For safety reasons, prescription medications generally cannot be returned once shipped.
Refund eligibility
If you are found ineligible for treatment, you will not be charged for medication. Other refunds are handled case-by-case.
Damaged or incorrect orders
Contact support within 7 days and we'll make it right.
Questions about this policy? Contact us.